Claims

We distinguish between the following four types of claims:

Warranty Repairs or Replacements

Something is broken, you received the wrong thing or something was missing.

Before you file a claim, please make sure you read our warranty on our customer service page.

Within 30 Days of Receipt

If you find your merchandise to be faulty, incomplete or otherwise undesirable within 30 days of receipt, we will repair/replace AND ship any items free of charge, using the SAME shipping method (Ground, 2-Day, Overnight) stated on your original order. Faster return shipping is available for an extra fee.

We will arrange for the return of your unwanted merchandise at our own option and expense. Should we find that your return merchandise does not reflect an error on our part, you may be liable for all shipping fees. So, please be sure we really made the mistake.

After 30 Days of Receipt

If you are not satisfied with your merchandise after 30 days of receipt, please return any faulty merchandise to:

Most importantly, please include a copy of your invoice, packing slip or order confirmation. We will typically repair or replace it within 5 days of receipt. Thereafter, we will return it to you free of charge using the most economical shipping method (usually UPS Ground). Faster return shipping is available for an extra fee.

Refunds

You want your money back.

Any product in good, unused condition can be returned within 30 days of purchase for a full refund. We do not charge restocking fees; however, we do not refund any shipping charges. Refunds are processed within 5 days of receipt. We credit towards your original method of payment.

To get a refund, it is NOT necessary to file a claim. Simply send your merchandise to us along with proof of purchase (invoice, order confirmation or packing slip) back to us. If no documentation is provided, we may not be able to process your refund.

Please note: Since we cannot be liable for lost packages that do not arrive at our warehouse, it may be a good idea to send it using a trackable shipping method.

Exchanges

You want a different size, color or style.

Should you wish to exchange any product for another item, simply place a new order through our website and return any unwanted merchandise to us for a refund (see above). Once we receive your return merchandise in good condition, we will issue a refund less shipping charges.

Shipping Claims

Claims for lost packages will be processed only when package tracking indicates that the package was NOT delivered correctly. Please use the form for any such claim.

Should your organization or office refuse delivery of any package, and the package is returned to us, we will treat this as a refund (see above). If you would like us to redeliver, you will need to place another order with us.

Returns Address

Sleepypod
Attention: Returns
672 South Avenue 21 #8
Los Angeles, CA 90031 USA
1(213)341-1088